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Elements and Performance Criteria

1. Determine sustainability interactions with the community
   • Process map operation for the chosen portion of value chain
2. Determine sustainability related impacts on the community for each process step
3. Determine overall impacts on the community from the portion of the value chain
4. Determine overall impacts on the community from the complete value chain
5. Engage with the community
   • Determine any known community issues and actions which may be relevant to value chain
6. Determine impact of community issues and actions on the sustainability of the organisation and its value chain
7. Identify key community groups, representatives and opinion influencers
8. Determine best strategy for engagement with the community on sustainability issues
9. Implement strategy to define community sustainability issues with the organisation and value chain
10. Rank issues by importance to the community and organisation
11. Report issues and rankings back to internal stakeholders
12. Compare issues raised with impacts determined
    • Select issues for action based on rankings and internal stakeholder feedback
13. Determine root cause of selected issues
14. Determine regulatory impact of issues and responses
15. Develop a response for selected issues
16. Explore alternative methods of addressing selected issues
17. Categorise alternative methods
18. Negotiate acceptable solutions
    • Negotiate solutions acceptable to the community, the organisation and value chain members
19. Agree a timeline for action and indicators of progress
20. Identify issues where no short-term resolution is achievable
21. Establish agreed mechanism for ongoing monitoring of progress by the community
22. Record outcomes and communicate to stakeholders
23. Monitor and report progress of agreed solutions
    • Facilitate the initiation of projects as agreed
24. Collect agreed metrics or other indicators
25. Take action if solutions are not delivering as anticipated
26. Maintain dialogue with community as agreed